Citizens State Bank

Your Partner in Banking

 

Estatements

Frequently Asked Questions

 

 

 

Access Account Here

Log in to Citizens 24's Internet Banking

Consumer and Small Business Internet Banking and E-Statement

Login

Log in to CitizensBiz Business Internet Banking

CitizensBiz Internet Banking Login

CitizensBiz E-Statement Login

Deposits

What is the FDIC insurance limit?

A. At Citizens State Bank, our deposit accounts are fully insured under the FDIC regulations. Earlier this year the FDIC increased the standard insurance limits to $250,000 per depositor. This increase in coverage for deposit accounts is effective through December 31, 2013.


Use the EDIE calculator, provided by the fdic.gov, to determine if your current deposits are properly insured. https://www.fdic.gov/edie/calculator.html

For more information on the FDIC and the insurance they provide, you may visit the FDIC website. http://www.fdic.gov


What is the minimum for opening a CD?

A. The minimum to open a certificate of deposit is $1,000. However, we may run specials with a higher minimum deposit required. Call or stop by and let us answer your certificate of deposit questions.


Where can I find CD rates?

A. To get our updated certificate of deposit rates, call your local office. We will be able to provide you information on our current certificate of deposit specials.


Where can I find information about your deposit accounts?

A. To find information about our deposit accounts, you can call or review the information online. Click here to learn more about our banking accounts!


How can I calculate how much interest I will earn on a deposit account?

A. Use our financial calculators to determine the amount of interest you will earn on your account. Our financial calculators are listed under ‘Services & Tools;' click this link to use our certificate of deposit analyzer.


What is the bank’s routing number?

A. The routing number for all of our banking locations is the same, 091804833. You can find this number by looking at the first set of numbers printed on the lower left hand side of your checks.


Service and Tools

Q. How do I change my address?

A. To change your address, you will need to complete a Change of Address Form and mail or drop it off at your local office. We are unable to accept address and phone number changes by phone.


Q. How do I change my name?

A. To change your name, we will need an updated form of photo identification that reflects your new name. Stop in with your new photo identification and we will help you update your name on all of your Citizens State Bank accounts.


Q. How can I report my debit card as lost or stolen?

A. To report your debit card as lost or stolen, you may call your local office during banking hours. If you need to cancel your card and your local office is not open, call (800) 528-2273.


Q. How do I change my PIN number for my ATM or debit card?

A. To change your pin number, call your local office. You can choose a specific PIN number you would like to use.


Q. What should I do if my PIN number is not working?

A. If your PIN number is not working, call your local office and they will help reset your PIN number.


Q. When paying at the store, do I choose ‘credit’ or ‘debit’?

A. When using your debit card at a store, unless you are receiving cash back, you will always want to select credit. If you choose debit, you will need to enter your PIN number and have the option of getting cash back, which is only necessary when you need the additional funds.


Q. When paying with my debit card, when will the money be taken out of my account?

A. Typically, the transaction is immediately posted to your account. When the transaction is first applied to account, it is listed as a hold. It can take up to 72 hours for the transaction to be finalized to your account.


Q. Can I use my debit card overseas?

A. Yes, you may you use your debit card overseas. However, if you are planning on using your debit card overseas or out of the state you will want to call your local office to inform them of your vacation destination. This will help us to ensure your card has not been stolen when we see transactions from foreign countries or distant states trying to clear your account.


Q. How do I find an ATM near me?

A. At Citizens State Bank, we belong to the Money Pass network. This means any ATM's having the Money Pass logo are free for you to use.


Use this website to locate all the Money Pass ATM’s near you or your vacation destination: http://www.moneypass.com/moneypasslocator/search.jsp


Q. Does Citizens State Bank offer internet banking?

A. Yes! Here at Citizens State bank we offer free 24 hour internet banking to our customers. To learn more about our internet banking, click here: http://www.citizensstatebank.us/internet_faq.htm


Q. How can I sign up for internet banking?

A. Stop into your local office for an online banking enrollment form. Once the online banking enrollment form is completed, Citizens State Bank will email you a password within 2 business days to access your online banking account information.


Q. What if I forget my Customer Number and/or Password?

A. If you forget your Customer Number or Password, you may contact your local Citizens State Bank office at 715- 948-2142 (Clayton), 715-832-226 (Eau Claire), 608-785-2265 (La Crosse) and 608-783-2646 (Onalaska) during regular business hours or send us an email through our secured e-mail site at service@citizensstatebank.us. After confirming your identity, we will be happy to assist you. Just a reminder, Citizens State Bank will never ask you for your internet banking password to confirm your identity or to access your banking information.


Q. Is Bill Pay a free service with my account?

A. Yes, the first 25 bills you pay with Bill Pay are free. If you pay more than 25 bills with online Bill Pay in one statement cycle, then there is a $0.44 charge per additional bill pay.


Q. Who can I pay with bill pay?

A. You can pay any creditor with bill pay! As long as you have the billing information and address of the creditor or agency, you are able to pay bills online.


Q. Can I cancel or edit payments?

A. Yes, prior to 3:00 pm, you are able to cancel or edit bill pay payments you have set up to be paid online. To update and make changes, you click the 'edit' option listed.


Q. Can I set up recurring payments?

A. Yes. Once you have set up a bill to be paid, you can choose the frequency and set up recurring payments for up to one year.


Q. How far in advance should I schedule payments?

A. As a general rule, payment should be scheduled 7-14 days prior to your bills due date. Many creditors are able to be paid electronically. Electronic payments to creditors typically can arrive in as little as 2 business days.


Q. What kind of computer equipment and software program is needed to view Citizens State Bank’s E-Statements?

A. You will not need special computer configuration or software package to access your E-Statements. You will need a computer with a modem and internet access and an Internet Browser that supports 128-bit encryption. You will also need to have internet access and a secure web browser such as Microsoft Internet Explorer 5.0 or higher. If your computer operates with Microsoft Windows 95 or higher or Apple Macintosh 7.0 or higher, you will be able to access your E-Statement through our Citizens24 internet banking.


Q. How do I view my E-Statement?

A. To view your statements online, go to www.citizensstatebank.us.

If you are currently not enrolled in Citizens State Bank's Internet Banking you will need to go to the "E-Statement" box click on the "Consumer or Small Business E-Statement Login." Enter the user ID and password sent to you by email (both are case sensitive). Select the statement you would like to view and click the download button. At this time, you can either "open" or "save" the PDF file to your computer.

If you are already enrolled in Citizens State Bank's Internet Banking, you will need to log into your account, click on the Accounts link, and then E-Statements. Click on the drop down arrow to select the account you wish to view, click Submit. You will say yes to the notification that you are connecting to another secured site. Find the statement you would like to view and click the download button. At this time, you can either "open" or "save" the PDF file to your computer.


Q. What does it cost to have E-Statements?

A. To improve the quality of the environment in which we live in, Citizens State Bank will not charge a fee to have this added service. We believe in the "go green" effort and the reduction of paper waste, and we encourage our customers to "go green" as well.


Q. Can I view my E-Statement immediately after signing up?

A. Access to E-Statements will be set up within two or three days following the completion of the online enrollment form. We recommend you sign up two or three days before your normal statement cycle ends to receive your next statement electronically. You will be notified by email alerting you when your statements are available. It is your responsibility to access the statement. Statement archiving begins with the next statement following enrollment.


Q. Are my E-Statements safe to view?

A. Your information is protected with 128-bit encryption. Adobe Acrobat Reader 7.0 or higher is recommended to view the statement.


Q. How do I notify Citizens State Bank of my new email address?

A. If you change your email address, it is your responsibility to notify us of the change as soon as possible. To notify us of a change of email address, contact us at service@citizensstatebank.us or contact your local office, 715-948-2142 (Clayton), 715-832-2265 (Eau Claire), 608-785-2265 (La Crosse), or 608-783-2646 (Onalaska).


Q. How long will my E-Statement remain online?

A. Citizens State Bank will archive six months worth of E-Statements. Archiving will begin after the date of E-Statement enrollment.


Q. When will my E-Statement be available for viewing?

A. You will receive an email from service@citizensstatebank.us when your E-Statement is available for viewing. Generally this email will be one or two days after your statement has cycled with the bank.


Q. What if I accidentally delete my email notification that my E-Statement is available?

A. The email from us at service@citizensstatebank.us is just a notification your E-Statement is available. Once you receive that email, simply visit Citizens State Bank website at www.citizensstatebank.us.

If you are currently not enrolled in Citizens State Bank's Internet Banking you will need to go to the "E-Statement" box click on the "Consumer or Small Business E-Statement Login." Enter the user ID and password sent to you by email (both are case sensitive). Select the statement you would like to view and click the download button. At this time, you can either "open" or "save" the PDF file to your computer.

If you are already enrolled in Citizens State Bank's Internet Banking, you will need to log into your account, click on the Accounts link, and then E-Statements. Click on the drop down arrow to select the account you wish to view, click Submit. You will say yes to the notification that you are connecting to another secured site. Find the statement you would like to view and click the download button. At this time, you can either "open" or "save" the PDF file to your computer.


Credit Cards

Q. Does Citizens State Bank offer credit cards?

A. Yes, as Citizens State Bank we offer personal and business credit cards.

Personal Credit Card Information: http://www.citizensstatebank.us/personal_cc.htm
Business Credit Card Information: http://www.citizensstatebank.us/business_cc.htm


Credit Report

Q: What’s in my credit report?

A. Click on the following link to review what is found in a credit report.


Q. What if my credit card gets lost or stolen?

A. Call FIS Card Security at 1-800-325-3678, Mon-Fri 7 am – 8 pm (CST). After hours, call 1-866-604-0381.

Clayton:
101 Prentice St. S.
P.O. Box 129
Clayton, WI 54004
715-948-2142

Eau Claire:
1028 N Hillcrest Pkwy
Altoona, WI 54720
715-832-2265
La Crosse:
620 Main St.
P.O. Box 219
La Crosse, WI 54602
608-785-2265

Onalaska:
625 Main St.
Onalaska, WI 54650
608-783-2646