A big congratulations to Lacy Olson on her well deserved promotion to Relationship Banker II. Her daily mission is to exceed the customer's expectations and she has more than surpassed that mission with the customers in Onalaska! She is always thinking of what she can do to WOW them, which is why the customers love her.
Lacy is the employee who always shines in her customer interactions. When faced with a lemon, she is able to make lemonade and gain a customer for life. She treats her employee relations with the same great smile and enthusiasm. In her day-to-day role, she is the office cheerleader. She can be found helping a CSR with a cross-sale or coaching them on how to use the hook better. There is no doubt she is there to help with whatever is needed and support her office team, especially by giving great input at banker meetings and submitting STAR recommendations to help the company run smoother and more efficiently.
Lacy is a voice for the bank in the Onalaska community and continues to help to grow our reach there. She was also June's Engaged Employee of the Month at the bank due to her community efforts.
Lacy has truly shown what it is to be a phenomenal Relationship Banker and a shining example of the #citizensexperience. Congratulations Lacy and thank you for all of your hard work!!!