Use the EDIE calculator, provided by the fdic.gov, to determine if your current deposits are properly insured. https://www.fdic.gov/edie/calculator.html
For more information on the FDIC and the insurance they provide, you may visit the FDIC website. http://www.fdic.gov

What is the minimum for opening a CD?
The minimum to open a certificate of deposit is $1,000. However, we may run specials with a higher minimum deposit required. Call or stop by and let us answer your certificate of deposit questions.

Where can I find CD rates?
To get our updated certificate of deposit rates, call your local office. We will be able to provide you information on our current certificate of deposit specials.

Where can I find information about your deposit accounts?
To find information about our deposit accounts, you can call or review the information online. Click here to learn more about our banking accounts!

How can I calculate how much interest I will earn on a deposit account?
Use our financial calculators to determine the amount of interest you will earn on your account. Our financial calculators are listed under ‘Services & Tools;' click this link to use our certificate of deposit analyzer.

What is the bank’s routing number?
The routing number for all of our banking locations is the same, 091804833. You can find this number by looking at the first set of numbers printed on the lower left hand side of your checks.

Service and Tools

How do I change my address?
To change your address, you will need to complete a Change of Address Form and mail or drop it off at your local office. We are unable to accept address and phone number changes by phone.

How do I change my name?
To change your name, we will need an updated form of photo identification that reflects your new name. Stop in with your new photo identification and we will help you update your name on all of your Citizens State Bank accounts.

How can I report my debit card as lost or stolen?
To report your debit card as lost or stolen, you may call your local office during banking hours. If you need to cancel your card and your local office is not open, call (800) 528-2273.

How do I change my PIN number for my ATM or debit card?
To change your pin number, call your local office. You can choose a specific PIN number you would like to use.

What should I do if my PIN number is not working?
If your PIN number is not working, call your local office and they will help reset your PIN number.

When paying at the store, do I choose ‘credit’ or ‘debit’?
When using your debit card at a store, unless you are receiving cash back, you will always want to select credit. If you choose debit, you will need to enter your PIN number and have the option of getting cash back, which is only necessary when you need the additional funds.

When paying with my debit card, when will the money be taken out of my account?
Typically, the transaction is immediately posted to your account. When the transaction is first applied to account, it is listed as a hold. It can take up to 72 hours for the transaction to be finalized to your account.

Can I use my debit card overseas?
Yes, you may you use your debit card overseas. However, if you are planning on using your debit card overseas or out of the state you will want to call your local office to inform them of your vacation destination and dates of travel. This will help us to ensure your card has not been stolen when we see transactions from foreign countries or distant states trying to clear your account.

How do I find an ATM near me?
At Citizens State Bank, we belong to the Money Pass network. This means any ATM's having the Money Pass logo are free for you to use.

Use this website to locate all the Money Pass ATM’s near you or your vacation destination: www.moneypass.com

Does Citizens State Bank offer internet banking?
Yes! Here at Citizens State bank we offer free 24 hour internet banking to our customers. Click to learn more about Mobile Banking, Citizens Remote, or Citizens Biz.

Some customers are experiencing difficulties logging in?
Please try logging in using one of these links. If problems persist, please do not hesitate to contact us.
Citizens24 Login
CitizensBiz Login
CitizensRemote Login

How can I sign up for internet banking?
Stop into your local office for an online banking enrollment form. Once the online banking enrollment form is completed, Citizens State Bank will email you a password within 2 business days to access your online banking account information.

What if I forget my user ID and/or password?
If you forget your Customer Number or Password, you may contact your local Citizens State Bank office at 715- 948-2142 (Clayton), 715-832-2265 (Eau Claire), 608-785-2265 (La Crosse) and 608-783-2646 (Onalaska) during regular business hours or send us an email through our secured e-mail site at service@citizensstatebank.us. After confirming your identity, we will be happy to assist you. Just a reminder, Citizens State Bank will never ask you for your internet banking password to confirm your identity or to access your banking information.

Is Bill Pay a free service with my account?
Yes, the first 25 bills you pay with Bill Pay are free. If you pay more than 25 bills with online Bill Pay in one statement cycle, then there is a $0.50 charge per additional bill pay.

Who can I pay with bill pay?
You can pay any creditor with bill pay! As long as you have the billing information and address of the creditor or agency, you are able to pay bills online.

Can I cancel or edit payments?
Yes, prior to 3:00 pm, you are able to cancel or edit bill pay payments you have set up to be paid online. To update and make changes, you click the 'edit' option listed.

Can I set up recurring payments?
Yes. Once you have set up a bill to be paid, you can choose the frequency and set up recurring payments for up to one year.

How far in advance should I schedule payments?
As a general rule, payment should be scheduled 7-14 days prior to your bills due date. Many creditors are able to be paid electronically. Electronic payments to creditors typically can arrive in as little as 2 business days.

What kind of computer equipment and software program is needed to view Citizens State Bank’s E-Statements?
You will not need special computer configuration or software package to access your E-Statements. You will need a PDF reader. You will need a computer with a modem and internet access and an Internet Browser that supports 128-bit encryption. You will also need to have internet access and a secure web browser such as Microsoft Internet Explorer 5.0 or higher. If your computer operates with Microsoft Windows 95 or higher or Apple Macintosh 7.0 or higher, you will be able to access your E-Statement through our Citizens24 internet banking.

How do I view my E-Statement?
Log into your internet banking account, click on the Accounts link, and then E-Statements. Click on the drop down arrow to select the account you wish to view, click Submit. Find the statement date you would like to view and click the view statement button. At this time, you can either "open" or "save" the PDF file to your computer.

What does it cost to have E-Statements?
To improve the quality of the environment in which we live in, Citizens State Bank will not charge a fee to have this added service. We believe in the "go green" effort and the reduction of paper waste, and we encourage our customers to "go green" as well.

Can I view my E-Statement immediately after signing up?
Access to E-Statements will be set up within two business days following the completion of the online enrollment form. We recommend you sign up at least two  days before your normal statement cycle ends to receive your next statement electronically. You will be notified by email alerting you when your statements are available. It is your responsibility to access the statement. Statement archiving begins with the next statement following enrollment.

Are my E-Statements safe to view?
Your information is protected with 128-bit encryption. Adobe Acrobat Reader 7.0 or higher is recommended to view the statement.

How do I notify Citizens State Bank of my new email address?
If you change your email address, it is your responsibility to notify us of the change as soon as possible. To notify us of a change of email address, contact us at service@citizensstatebank.us or contact your local office, 715- 948-2142 (Clayton), 715-832-2265 (Eau Claire), 608-785-2265 (La Crosse) and 608-783-2646 (Onalaska).

How long will my E-Statement remain online?
Citizens State Bank will archive six months worth of E-Statements. Archiving will begin after the date of E-Statement enrollment.

When will my E-Statement be available for viewing?
You will receive an email from service@citizensstatebank.us when your E-Statement is available for viewing. Generally this email will be one or two days after your statement has cycled with the bank.

What if I accidentally delete my email notification that my E-Statement is available?
The email from us at service@citizensstatebank.us is just a notification your E-Statement is available. Once you receive that email, you will need to log into your account, click on the Accounts link, and then E-Statements. Click on the drop down arrow to select the account you wish to view, click Submit. Find the statement you would like to view and click the view statement button. At this time, you can either "open" or "save" the PDF file to your computer.

Mobile Banking

What is Citizens 24 To Go mobile banking?
Mobile banking gives you access to your accounts from your mobile web browser or a downloadable Mobile Banking app. Both options allow you to view account balances, check history, transfer funds, and find the nearest ATM or branch location.
Is there a cost to use the Citizens 24 To Go banking app?
There is no cost from the bank to download the mobile banking app. Regular transaction fees associated with your Citizens State Bank account will apply. There may be data costs related to accessing the Citizens 24 To Go mobile app from your mobile device. Please check your wireless plan or verify with your wireless carrier. 

What equipment do I need to access the Citizens To Go app?
You will need an internet-enabled iPhone, Windows, or Android phone or mobile device.
Where can I find the Citizens 24 To Go mobile banking app?
Our app is FREE to download in the iTunes App Store (iPhone), Marketplace (Windows), or Google Play Store (Android).
How do I register for mobile banking?
Once you download the free app from iTunes App Store, Marketplace, or Google Play Store, and you’re enrolled in Online Banking, simply enter your user name and password to log in to your accounts. If you are not currently enrolled in Citizens 24 Online Banking, visit https://citizens24internetbanking.citizensstatebank.us or you may also visit your local office to activate Citizens 24.
What accounts are available in mobile banking?
You will have access to the same accounts you have through Citizens 24 Online Banking. These can include both deposit and loan accounts.

How secure is the mobile app?
The same security features and industry standards we utilize for online banking will apply to mobile banking. The Mobile Banking service uses the same best practices that Online Banking with your PC does. At no time is account data stored on your device. In the event your device is stolen, the service can be disabled by contacting Citizens State Bank.
How can I protect my security and privacy?
Your security and privacy is of utmost importance to Citizens State Bank. For additional information regarding our privacy policy, visit www.citizensstatebank.us. In addition to our security steps, you can also take these steps to protect your information:
• Always protect your passwords-they are key to accessing your online and mobile banking accounts. Do not share or write down your passwords.
• Do not create passwords with general information such as address, birthday, social security number or information of a close friends of family member. Be original with your passwords.
• Never leave your mobile device unattended during sign-in to the Citizens 24 To Go mobile app.
• Apply password protection on your mobile device
I am not enrolled in Citizens 24 online banking. Can I still use Citizens 24 To Go mobile app?
You must be enrolled in Citizens 24 online banking and have successfully signed in for the first time from a PC before attempting to use Citizens 24 To Go.

What devices are supported for use with Citizens 24 To Go mobile app?
Any iPhone, Android, or Windows operating system is supported. At this time our app is not compatible with Blackberry.

Is there a fee for Citizens 24 To Go mobile banking?
No. Citizens State Bank does not charge for Mobile Banking services. However, your mobile carrier may charge for data costs.

Are my login credentials the same for the phone as they are for my PC?
Yes. You will use the same credentials for Citizens 24 online banking with a PC and mobile banking with your phone. If you are unsure, please contact your local office.
What do I do if I have forgotten my credentials for Online Banking?
You may contact any of our office locations for assistance.

Can I transfer money using Mobile Banking?
Yes. You can transfer money between any Citizens State Bank accounts that you own. You will have the same options as Citizens 24 online banking.
I am enrolled in Bill Pay. Can I pay bills from Citizens 24 To Go mobile banking?
Bill Pay is available through Citizens 24 online banking at this time, it is not available through Citizens 24 To Go. It is an enhancement we will be adding in the future.

Credit Cards

Does Citizens State Bank offer credit cards?
Yes, as Citizens State Bank we offer personal and business credit cards.
Personal Credit Card Information
Business Credit Card Information

What if my credit card gets lost or stolen?
Call FIS card security at 1-800-325-3678, Mon-Fri 7 am - 8 pm (CST). After hours call 1-866-604-0381.

Credit Report

What’s in my credit report?
Click here to review what is found in a credit report.